Last Updated: 2025/7/15

We take pride in the quality and craftsmanship of our traditional wear. However, if you're not fully satisfied with your purchase, we're here to help.

🛍️ Eligibility for Return

We accept returns or exchanges under the following conditions:

  • The item must be unused, unwashed, and in original condition

  • The return request must be made within 3 days of receiving the item

  • The item must be returned in its original packaging with tags (if any)

❌ Non-Returnable Items

  • Custom-tailored or made-to-measure outfits

  • Used, worn, washed, or damaged items

  • Items purchased under clearance or special sale offers

  • Wholesale or bulk orders (unless the product is defective)

🔁 How to Request a Return or Exchange

  • Contact us via:

    • 📧 [Your Email Address]

    • 📞 [Your Phone/WhatsApp Number]

  • Mention:

    • Your Order Number

    • Reason for return

    • Preferred option: Return or Exchange

  • We’ll respond within 24–48 hours with the next steps.

💰 Refund or Exchange Process

  • Exchange: Once we receive and inspect the returned item, we’ll dispatch the replacement within 3–5 working days.

  • Refund: For eligible returns, refunds will be issued via the original payment method within 5–7 working days after approval.

⚠️ Important Notes

  • We recommend recording a short video while unboxing your package for proof in case of damage or incorrect item.

  • Refunds may be declined if returned items do not meet the policy criteria.