FAQs

INFORMATION QUESTIONS

What materials are your products made of?

All our garments are made using high-quality fabrics such as pure Nepali cotton, velvet, Indian cotton, and Dhaka fabric.

How do I know my size?

Please refer to our size guide on each product page. You can also contact us for custom measurements.

Can I request a custom size or fitting?

Yes, we offer custom tailoring for most of our products. Just select “custom” during your order or reach out to us.

How long does delivery take?

Delivery within Nepal usually takes 3–7 working days. For international orders, it may take 10–15 days depending on the location.

Where can I ship my order?

You can ship to any address within Nepal. Make sure to enter accurate delivery details at checkout.

How can I return an item?

Please contact us within 3 days of receiving your order. Items must be unused and returned in original packaging.

Do you accept exchanges?

Yes, for sizing or defect-related issues. Custom orders may not be eligible for exchange.

How can I place a wholesale order?

Use the “Wholesale Purchase” button on the product page to inquire. Our team will respond with details.

How can I contact customer support?

You can reach us via the contact form, phone, or WhatsApp. We usually respond within 24 hours.

Still have questions?

If your question isn’t listed here, feel free to contact us. We’re happy to help!

INFORMATION ABOUT US